The only triage solution you’ll ever need.
What is Patient Triage?
Patient Triage is Accurx’s online consultation tool. It lets you funnel all patient inbound into one shared inbox for your team to action.
%201.jpg)
Start your free trial of Patient Triage today
Test-drive the product with your own free, three-month trial.
Trial Patient Triage
.png)
How it works
%20(1).png)
A patient’s request comes in through a structured form submitted online, over the phone or by visiting the practice.
.png)
All requests enter a shared inbox that’s fully integrated with your clinical system.
.png)
Your team action requests, triaging and signposting patients based on clinical need.
Patient Triage lets you...
Deliver on Modern General Practice Access requirements
Quickly assess clinical need, signpost patients to appropriate services and transition to a model of total triage.
Manage and track patient demand effectively
Funnel all patient requests into one integrated inbox and analyse trends in demand with user-friendly dashboards.
Improve staff morale and collaboration
Choose the software staff love and help your teams to stay on the same page while efficiently tackling incoming demand.
.jpg)
.jpg)
Supporting time-tested total triage models, starting with Reception Flow.
We know it’s not always possible for patients to fill out an online request themselves.
Reception Flow lets staff submit a request on a patient’s behalf - whether they’re there in-person or on the phone, improving patient access and streamlining contact points.
To do this, practice staff simply open up a shorter version of the request form in Accurx, record all the necessary info and this flows straight into the same inbox as all other requests. Save to the record with one click. Easy.
See why Patient Triage is a time-tested solution in over 2,000 practices...
Use a Total Triage Workflow with Accurx
Learn how patients can submit requests to the practices themselves or practices can submit requests on behalf of patients via online form.
Get Started
Why use Patient Triage?
%20(1).png)
It’s customisable
Our customisable settings let you fine-tune the product to your practice.
%20(1).png)
It’s fully integrated
Swap system-hopping for one master inbox that integrates with your EMR.
%20(1).png)
We’ll be right there with you
With our free, first-class support service on hand, we’ll help set you up for success.
Case study: Patient Triage at Meadowgreen Health Centre
See how this Sheffield-based practice uses Patient Triage to manage inbound and resolve 95% of patient requests on the day they’re received. Find out how you can do the same, with our first-class Support and Implementation teams.
.png)
See Patient Triage in action at Meadowgreen Health Centre
.png)
Benefits
.png)
Shared visibility of inbound in one place
.png)
Track demand with data dashboards
.png)
Unrivalled product training
.png)
Improves staff morale and alignment
.png)
Pre-select the hours requests come in
.png)
No app or log in required for patients
.png)
Helps provide a great patient experience
%20(1).png)
Software you love, with the support you need
.png)
Jay, Administrator, St Andrews Surgery, North East London ICB
"When we got Accurx, it [the triage process] got so much easier. Patients love the system. It’s quicker – they don’t have to wait around. I’d tell all the other surgeries to get it – 100%. Before this, we had phone calls coming in non-stop."
Frequently asked questions
There is no app involved with Patient Triage, so once you have your unique practice patient triage link, you can go ahead and share this with patients in any way you like. You can also use Reception Flow to submit requests from walk-ins or over the telephone. Click the link below to find out how to get your link and share this with patients.
Is this going to lead to a lot more patients getting in touch with the practice?
While we’ve made the form accessible for patients, practices who have tracked patient contact throughout rollout have found that phone calls are replaced with online access, but total requests haven't gone up.
If you adopt an Accurx total triage model, you can funnel all inbound requests (whether online, telephone or in-person) into the Accurx inbox. This means all your workload is visible in one place for easy demand management.
Find out more about Accurx total triage.
Why doesn't Patient Triage use AI or algorithms?
Our software balances simple, modern technology with human intuition. Patient Triage supports all patient inbound, irrespective of whether the request was submitted by the patient or the practice. Our priorities continue to be patient and practice experience, and we’re committed to building features if we’re sure it will improve this experience.
By not incorporating AI at this stage, our patient form remains simple and easy-to-use, with standardised questions for improved clinical record keeping, form completion and timely care navigation.
Can I use this to implement a total triage model?
Yes! Our standardised form allows patients to first provide some information on the reasons for contact so you can appropriately triage before making an appointment.
You can funnel all patient inbound (whether initiated online, over the phone or in-person) through one inbox for improved demand management.
Find out more about Accurx total triage and view our total triage training pack here.
What safety features are there?
Patients are advised that Patient Triage is not for urgent queries, as requests might not be seen by the practice for a number of working days.
Patients are directed towards 111 or 999 services for more urgent requests, and there is a customisable option to switch on an 'out of hours' message. This directs patients to local out of hours services outside of 08.00 - 18.00h, weekends, and bank holidays.
Before submitting a medical or admin request, patients must confirm they have no 'red flag' symptoms. If they do, they are advised to seek more urgent medical attention, and they cannot proceed to submit a request. Upon submission, patients are reminded that the practice may not see their requests for the defined amount of time, and advised to seek more urgent medical attention if they deteriorate.
Do you have a step by step guide?
Patient Triage is live with your patients as soon as you share your link or start submitting requests using Reception Flow. Before sending your link, we recommend you follow our step-by-step guide to be as prepared as possible.
What can we do to redirect patients/local sign-posting?
~10% of patients will choose to see online advice rather than submit a request, and patients requesting repeat prescriptions can be redirected to other online services if you already use them. You can also signpost local self-referral services on your form, customising the services available.
How do I control SMS costs when operating a total triage model?
SMS costs are calculated using fragments, generally considered 160 characters of text.
Most users rely on a combination of Accurx’s SMS functionality when using a total triage model. From sending Self-Book links to supercharge your appointment bookings, to requesting more information using Floreys (our patient questionnaires) and two-way messaging.
You can also reduce your fragment spend by emailing patients instead of using SMS. Find out more about fragment costs in our Resource Centre.
Will this integrate with the NHS app?
Yes, Patient Triage is integrated with the NHS App! This means that patients can submit requests directly from their NHS App into your practice. These requests will come into your Accurx toolbar for you to action, in the same way they do when a patient submits through your online form.
For more information on how this works, see our support article here.